Hi James,
I am the new manager of the IT Academy program and a want to apologize for the difficulty you have experienced in getting a response from the team.
We are adding additional program staff to provide better and more responsive support and we are also working on a much improved and easier way for IT Academy instructors to access course delivery resources. Communication will go out to IT Academies on the new process before mid-September.
If you are the designated Program Coordinator you should be able to access the Program Coordinator Quick Start menu (vmware.com/go/academy -> Docs for existing IT Academy Participants) containing program information and course resource links. If you are an instructor, contact your designated Program Coordinator and have them submit your name/email to request access to the secure instructor community site on myvmare.com.
For all other issues or questions please send an email to: vmwareitacademyprogramoffice.com.
Dan